{"id":20887,"date":"2023-04-20T20:53:09","date_gmt":"2023-04-20T20:53:09","guid":{"rendered":"https:\/\/www.ordealers.net\/?p=20887"},"modified":"2023-04-20T20:53:09","modified_gmt":"2023-04-20T20:53:09","slug":"ovda-success-stories-aggressive-advocacy-bringing-results-to-dealers-3","status":"publish","type":"post","link":"https:\/\/www.ordealers.net\/?p=20887","title":{"rendered":"OVDA Success Stories: Aggressive Advocacy Bringing Results to Dealers"},"content":{"rendered":"\n<p>By Darrell W. Fuller<\/p>\n\n\n\n<p>OVDA, Oregon\u2019s largest association for vehicle dealers, is aggressively advocating on behalf of all Oregon dealers. Those efforts have resulted in <strong>two significant policy changes at DMV<\/strong> in the last few months benefitting dealers.<\/p>\n\n\n\n<p>Missing Requirement Letters<\/p>\n\n\n\n<p>Dealers have been frustrated when \u201cMissing Requirements\u201d letters are sent to customers and lien holders, but not to dealers. Dealers frequently only learn of a problem when contacted by a customer. With the new year, DMV has created a new policy: <strong><em>Now, Missing Requirements Letters will ONLY go to the selling dealer, not to the customer or to the lien holder<\/em><\/strong>. This will save DMV money in postage, paper, and staff time, and resolve issues much quicker. <strong>THIS IS A BIG WIN FOR DEALERS<\/strong>.<\/p>\n\n\n\n<p>Dealers will have 30 days to fix the paperwork and complete the transaction. If the paperwork is not completed in 30 days, DMV will then send a notice to the customer and the lien holder notifying them of the delay.<\/p>\n\n\n\n<p>Inspections versus Investigations<\/p>\n\n\n\n<p>When a DMV investigator arrives at a dealership, the dealer must drop everything to work with the investigator and provide requested documents. This has been true even when the investigator is only at the dealership for a routine inspection, and not investigating a complaint.<\/p>\n\n\n\n<p>OVDA worked with DMV to distinguish between a complaint-drive \u201cinvestigation\u201d \u2013 when an investigator has a reason to believe a dealer is violating the law \u2013 and a routine paperwork \u201cinspection\u201d. Because of OVDA\u2019s work (and DMV\u2019s willingness to work in partnership), a new internal DMV policy was adopted. <strong><em>Investigators will now contact dealers in advance and <u>schedule<\/u> routine inspections rather than just showing up unannounced<\/em><\/strong>. <strong>THIS IS A BIG WIN FOR DEALERS<\/strong>. Investigators will \u2013 and should \u2013 continue to show up unannounced if they have good cause to believe violations are occurring.<\/p>\n\n\n\n<p>DMV announced this new policy in the most recent Dealer Details which you can read <a href=\"https:\/\/prod.oregon.gov\/odot\/Forms\/DMV\/7022.pdf\">here<\/a> (on page five).<\/p>\n\n\n\n<p>OVDA is at the table and on the field of battle<\/p>\n\n\n\n<p>Dealers are important business partners with DMV. We are teammates in providing services to our customers. On the other hand, since about half of all DMV title and registration transfers come from dealers, we are also DMV\u2019s largest customer. And we have the right to expect good customer service.<\/p>\n\n\n\n<p>OVDA continues to work closely and aggressively with DMV to advance the interests of dealers. We are your eyes, we are your ears, and we are your <strong><u>voice<\/u><\/strong> at DMV. You can find up-to-the-minute news on other battles we are fighting at the OVDA website NEWS feed by clicking <a href=\"https:\/\/www.ordealers.net\/news\/\">here<\/a>. We suggest you bookmark the NEWS feed on your computer, tablet or phone, and check it often for new information that matters to your dealership.<\/p>\n\n\n\n<p>If you would like to join OVDA and be part of our ongoing efforts to make changes benefiting dealers, you can join <a href=\"here\">here<\/a>. OVDA members can answer questions about information on the NEWS feed and receive continuing education credits required to renew your dealership certification.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Darrell W. Fuller OVDA, Oregon\u2019s largest association for vehicle dealers, is aggressively advocating on behalf of all Oregon dealers. Those efforts have resulted in two significant policy changes at DMV in the last few months benefitting dealers. Missing Requirement Letters Dealers have been frustrated when \u201cMissing Requirements\u201d letters are sent to customers and lien holders, but not to dealers. Dealers frequently only learn of a problem when contacted by a customer. With the new year, DMV has created a new policy: Now, Missing Requirements Letters will ONLY go to the selling dealer, not to the customer or to the&#8230; <\/p>\n","protected":false},"author":1481,"featured_media":20892,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"mb":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OVDA Success Stories: Aggressive Advocacy Bringing Results to Dealers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ordealers.net\/?p=20887\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OVDA Success Stories: Aggressive Advocacy Bringing Results to Dealers\" \/>\n<meta property=\"og:description\" content=\"By Darrell W. Fuller OVDA, Oregon\u2019s largest association for vehicle dealers, is aggressively advocating on behalf of all Oregon dealers. Those efforts have resulted in two significant policy changes at DMV in the last few months benefitting dealers. Missing Requirement Letters Dealers have been frustrated when \u201cMissing Requirements\u201d letters are sent to customers and lien holders, but not to dealers. Dealers frequently only learn of a problem when contacted by a customer. With the new year, DMV has created a new policy: Now, Missing Requirements Letters will ONLY go to the selling dealer, not to the customer or to the...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ordealers.net\/?p=20887\" \/>\n<meta property=\"og:site_name\" content=\"Oregon Vehicle Dealer Association\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-20T20:53:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ordealers.net\/wp-content\/uploads\/2023\/04\/Fuller-Capitol-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"959\" \/>\n\t<meta property=\"og:image:height\" content=\"959\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Darrell Fuller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Darrell Fuller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. 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